Return Policy

Return policy on incorrectly ordered or delivered goods

In the event of a client ordering an incorrect Amahashe Saddle Pad, an exchange will be made providing the following conditions are adhered to:

1. The pad is unused.
2. The pad is received in the same condition in which it was dispatched.
3. The intention to return is made in writing within five working days of delivery.
4. The return is made within 30 days of delivery.
5. All shipping or postage costs, in both directions, are borne by the client.
6. Returns will only be made to the invoiced client.
7. Saddle pads lost in transit will not be replaced or refunded unless the error is proved to be the fault of the postal services or couriers.
8. In the event of a client receiving an incorrect Amahashe Saddle Pad, the above conditions will apply, with the exception that all shipping or postage costs will be borne by Amahashe Saddle Pads.

Returns policy on defective goods

Amahashe Saddle Pads carry a proud tradition of quality and workmanship. Every pad is individually checked before dispatch to ensure that our quality standards are met. Subsequently our clients’ satisfaction is of utmost importance, and reports of defective goods are taken seriously. Materials and glues are not manufactured by us, and bear their own manufacturer’s warranties.

Upon return of allegedly defective goods, Amahashe Saddle Pad’s, Eric Sands will personally assess the goods to determine whether a refund, replacement or repair will apply. In these matters, Eric Sands’ decision will be final and binding. In the event that goods are decided to be non-defective, the client will be notified and the goods will be returned to them. In such a case all shipping or postage costs will be borne by the client. Goods will not be deemed to be defective if it is determined that the care instructions were not adhered to. In addition, fair wear and tear will be assessed in relationship to the age of the said goods. Wilful damage or abnormal use do not qualify goods as defective. The same applies to goods that have been altered or repaired in any manner.

NB. To date, the most frequently-offered reason for returns has been saddle pads that have been left in a car in direct sunlight. In such cases an ”oven- effect” has been created, and pads have either warped or formed a crust. Such pads, are not deemed to be defective. Similarly, saddle pads washed in a washing machine are not deemed to be defective.